Politique de remboursement

At Jojo Cool Shoes, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help with our easy and clear return and refund policy.

Returns and Exchanges:

• You have up to 30 days from the date of delivery to request a return or exchange.
• Returned items must be in their original, unused condition with all tags and packaging intact.

Refunds:

• Once we receive your returned item and inspect it, we will initiate a refund to your original payment method.
• Please allow up to 5 days for the refund to reflect in your account, depending on your payment provider.

Exchanges:

• If you wish to exchange an item for a different size or style, please contact our customer support team.
• We will process your exchange promptly, subject to item availability.

Return Shipping:

• The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective items.
• We recommend using a trackable shipping service for returns to ensure they reach us safely.

Non-Returnable Items:

• Please note that we cannot accept returns for used or worn shoes.
• Items purchased during a sale or using a promotional code may have special return conditions, which will be clearly communicated during the purchase process.